To provide a first line operational service to UAS clients and aircraft operators, managing the initial requests, follow-up and delivery of all the services needed to ensure successful operations and secure a clients’ return business.

Key Responsibilities:

• Receive and acknowledge new requests; and prepare new trip files ensuring necessary information has been received.
• Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.
• Prepare and transmit permit, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your clients operation.
• Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies.
• Prepare and provide detailed handovers for the next shift, as coordinated by the SOM/QCM/SOS.
• Provide careful flight watch of every client operation. The tracking of flights on a live basis is as important as getting the planning stage correct.
• Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services.
• Provide a clear and comprehensive final Flight Briefing document to the client, in liaison with Flight Planning when applicable.
• At all times, carefully and efficiently plan and process client requests in accordance with statutory requirements and company policy as defined in the SOP Manual and associated guidance material. Accounts rely on clear and concise flight records in order to correctly bill the client.
• Coordinating with CAAs, Agents, Handlers, FBOs and associated third party vendors to follow up specific requests, ensuring attention to detail throughout the process.
• Communicate clearly, politely, and promptly with all internal and external stakeholders involved in the overall process.
• Use company systems and references at all times, so as to capture latest information and maximize efficiency.
• Answer all inquiries from clients relating to operational feasibility requirements.
• Support clients, offer them alternatives when their requests cannot be facilitated. Exhaust all options in meeting a client’s expectations.

Skills and Qualifications:

• Minimum of 3 years of hands-on experience in Trip Support Operations within the business aviation.
• Proven track record in coordinating international flight operations, including permits, slots, PPRs, ground handling, and fuel arrangements across multiple regions.
• Strong understanding of international aviation regulations, statutory requirements, and compliance standards related to overflight/landing permits and airport operations.
• Familiarity with coordination protocols with CAAs, FBOs, agents, and third-party vendors, ensuring seamless communication and service delivery.
• Skilled in using aviation support software and internal CRM/ops platforms to document and process trip data efficiently.
• Good communication and interpersonal skills, with the ability to handle high-pressure situations, problem-solve in real time, and provide client-centric solutions.
• Detail-oriented and organized with a demonstrated ability to multi-task across multiple time zones and shifts.
• Committed to maintaining accurate flight records and ensuring clear handovers to support internal billing and shift continuity.